Learning Center

Each person on your team has their own login. Managers run dispatch and compliance; drivers capture pickups and deliveries.

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1. 1Open the app and enter the email and password for your account.
2. 2Managers land on the dashboard; drivers land on My Routes.
3. 3If your team requires two-factor sign-in, open Settings to set it up once.
4. 4Use the language switch in the header if you prefer Spanish.

A route is one pickup-to-delivery job. You can create it by hand, or let the app read a dispatch email for you.

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1. 1Go to Routes, then choose New route.
2. 2Enter the clinic or pickup location, the drop-off lab, the temperature requirement, and any special handling such as STAT.
3. 3Optionally assign a driver right away, or leave it unassigned and assign one later.
4. 4Save. If you assigned a driver, the route is created assigned to them; otherwise it appears on the board unassigned until you assign one from the route detail.

If a route was saved without a driver, it stays unassigned until you assign one — you can also assign a driver right away when you create the route.

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1. 1Open the route from the dispatch board.
2. 2Choose Assign driver and pick an available driver.
3. 3Save the assignment — the assigned driver sees it under My Routes once they refresh or reopen the app.
4. 4Reassign the same way if plans change before pickup.

Drivers record proof of pickup on their phone. Every action is time-stamped and locked so it cannot be changed later.

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1. 1Open My Routes and tap the route you are working on.
2. 2Tap Start / En route to pickup when you leave for the clinic.
3. 3At the clinic, capture the signature and scan each specimen barcode, or type it in if you have no scanner.
4. 4Tap Mark Picked Up. For a STAT specimen, confirm the priority prompt.
5. 5If you lose signal, stay on the same screen — retry the same action once connectivity returns.

Drivers record proof of delivery the same way, completing the locked, time-stamped record for the route.

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1. 1Open My Routes and tap the route you are delivering.
2. 2At the lab, capture the hand-off signature or photo, confirm the barcode if applicable, and enter the temperature at delivery.
3. 3Tap Mark Delivered. For a STAT specimen, confirm the priority prompt.
4. 4If you lose signal, stay on the same screen — retry the same action once connectivity returns.

An audit packet contains an embedded signed snapshot of every delivery record matching the date range and filters you choose, which you can show a lab or auditor.

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1. 1Open Audit packets.
2. 2Choose a start and end date, and optionally narrow the records to one clinic by name.
3. 3Optionally enter a state — that selects the packet's jurisdiction for its compliance attestation and required frameworks; it does not filter which records the packet covers.
4. 4Generate the packet — SealedRoute signs its embedded snapshot so anyone can confirm that snapshot has not changed since signing.
5. 5Download the packet file to email or print for the lab.

Anyone — including a lab that received a packet — can independently check its embedded signed snapshot without logging in.

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1. 1Open the public Verify page.
2. 2Upload the packet file — SealedRoute shows SIGNATURE VALID when the embedded signed snapshot was issued by SealedRoute and has not changed since signing.
3. 3If the uploaded packet's snapshot or signature does not validate, the verifier reports a mismatch or hash-only result instead.
4. 4Instead of uploading, you can paste a snapshot's JSON along with its expected hash — this is a separate hash-only check that only confirms the data matches that hash; it never reports SIGNATURE VALID, even when the numbers match.

If a clinic emails or texts you a pickup, paste that message into Intake and SealedRoute parses it into a route draft for you to review.

1. 1Open Intake and paste the clinic's dispatch email or text into the message box.
2. 2Choose Parse. SealedRoute fills in a draft with the clinic, pickup, drop-off, temperature, and STAT priority it found.
3. 3Review the draft and resolve any warnings, such as a missing address or a detected STAT, correcting fields as needed.
4. 4Choose Create route to confirm the reviewed fields; the raw pasted message is never saved.

Your lab or clinic customers can sign in to a private, read-only portal to view their own routes, delivery status, and saved pickup and dropoff addresses — no app install, no password to remember.

1. 1Make sure the customer record has the right contact email.
2. 2The customer opens the portal and requests a sign-in link by email.
3. 3They click the emailed link to sign in securely for a short session.
4. 4They see only their own routes, delivery status, and saved pickup and dropoff addresses.

Plans are priced by driver count. Billing is handled by Stripe; SealedRoute never stores card numbers.

1. 1Open the Pricing page to compare Solo, Starter, Fleet, and Pro by driver count and features.
2. 2As a manager, open Settings and find the Billing section.
3. 3When billing is enabled for your fleet, choose a plan there to start checkout, processed securely by Stripe.
4. 4If Settings shows billing as unavailable, request assisted activation or a guided demo from your SealedRoute contact instead of starting checkout yourself.